Cultural Dimensions And CRM Systems: A Cross-Cultural Case Study’

Cultural dimensions are often identified as a crucial influence on the success or failure of Information Systems in general and Customer Relationship Management Systems (CRM) in particular. Several researchers have suggested ways in which management can accommodate these dimensions or solve the problems they may pose. Ali& Alshawi (2005) have proposed a cultural concerns framework for the management of CRM systems implementation in the multinational environment. In this paper the authors test that framework by conducting a qualitative comparative case study in a large multinational organization in two countries. The authors have investigated the implementation of CRM systems within the same organization in both Egypt and the UK. Using observation, document analysis and interviews, qualitative data has been elicited and used a Soft Systems Methodology (SSM) analysis to determine themes for each case study. The result is a framework of cultural dimensions for management of CRM systems, within multinational environment organizations

Job Embeddedness: A Theoretical Foundation for Developing a Comprehensive Nurse Retention Plan

Objective: Using a new construct, job embeddedness, from the business management literature, this study first examines its value in predicting employee retention in a healthcare setting and second, assesses whether the factors that influence the retention of nurses are systematically different from those influencing other healthcare workers. Background: The shortage of skilled healthcare workers makes it imperative that healthcare providers develop effective recruitment and retention plans. With nursing turnover averaging more than 20% a year and competition to hire new nurses fierce, many administrators rightly question whether they should develop specialized plans to recruit and retain nurses. Methods: A longitudinal research design was employed to assess the predictive validity of the job embeddedness concept. At time 1, surveys were mailed to a random sample of 500 employees of a community-based hospital in the Northwest region of the United States. The survey assessed personal characteristics, job satisfaction, organizational commitment, job embeddedness, job search, perceived alternatives, and intent to leave. One year later (time 2) the organization provided data regarding voluntary leavers from the hospital. Results: Hospital employees returned 232 surveys, yielding a response rate of 46.4 %. The results indicate that job embeddedness predicted turnover over and beyond a combination of perceived desirability of movement measures (job satisfaction, organizational commitment) and perceived ease of movement measures (job alternatives, job search). Thus, job embeddedness assesses new and meaningful variance in turnover in excess of that predicted by the major variables included in almost all the major models of turnover. Conclusions: The findings suggest that job embeddedness is a valuable lens through which to evaluate employee retention in healthcare organizations. Further, the levers for influencing retention are substantially similar for nurses and other healthcare workers. Implications of these findings and recommendations for recruitment and retention policy development are presented

Advanced mission analysis programs

Computer programs provide preliminary trajectory and guidance information required for feasibility studies in space mission analysis. The advanced mission analysis computer programs include programs for approximate solutions, programs for targeting and output, and programs for Monte Carlo and linear guidance analysis

A conceptual model for global multi-channel customer management

Previous Global CRM research has recommended that scholars reassess all of CRM systems in global environment (Ward 2005; Ramaseshan et al., 2006). Channel management is one CRM systems component much influenced by the behaviour of customers in relation to the implementation and use of channel management CRM component. The consumers’ behaviours, preferences, perceptions and expectations are crucial for the implementation and use of channel management. Customers’ contact with the organization’s multi-channels can occur at several touch points through out customer lifecycle. Customers’ behaviours may be differentiated according to the individual or micro level, but it might also differ at an ecological or macro level of analysis. A conceptual model has been developed to analyze customers’ behaviours at a macro level and customers channel choices, through out the customer lifecycle

Report on Mini-conference on Sludge Disposal Alternatives in the Ocean off Southern California, 8 September 1976

The purpose of the conference was to review the status of our capability to predict the environmental effects of the disposal of digested sewage sludge in the ocean off the coast of Southern California. At present, the ocean disposal of sewage sludge is prohibited by State and Federal regulations. Ocean disposal of sludge, however, is a complex of many alternative combinations of what, where and how; and the environmental consequences of all such combinations have not yet been determined. There is, in fact, some evidence that at least one environmentally sound mode of sludge disposal in the ocean off the Southern California coast may exist. This is the trapping of sludge in the sediments of deep, nearshore ocean basins. such as the Santa Monica Basin. Details of this method are given in Section 3.3. p. 12. It is the philosophy of the Environmental Quality Laboratory to study and evaluate policy alternatives but not to be an advocate of one alternative or another. Some of the policies studied may be contrary to existing laws or regulations, but it is believed that there is a better chance for improvement in the laws or regulations if alternatives currently outside them are also studied. The conference was sponsored by the Environmental Quality Laboratory in the belief that sufficient information is now available to begin making reasonable estimates of the environmental consequences of existing or alternative ocean disposal methods in order to compare them to land-based disposal methods. The purpose of this report is not to publish the actual proceedings of the conference. but rather to act as a communications aid. It is intended to publicize the issues that were raised at the conference, to give the names and addresses of people who are involved in these issues, and to present abstracts and literature citations. The schedule of the conference is presented in the next section. It is followed by a section containing abstracts of current research by conference attendees along with reference lists supplied by them. The fourth section is a summary of the afternoon discussion sessions. The final section is a list of conference attendees with their mailing addresses

Cultural dimensions and CRM systems: a structurational analysis

Cultural dimensions are often identified as a crucial influence on the success or failure of Information Systems in general and Customer Relationship Management Systems (CRM) in particular. Several researchers have suggested ways in which management can accommodate these dimensions or solve the problems they may pose. Ali& Alshawi (2005) have proposed a cultural concerns framework for the management of CRM systems implementation in the multinational environment. In this paper the authors test that framework by conducting a qualitative comparative case study in a large multinational organization in two countries. The authors have investigated the implementation of CRM systems within the same organization in Egypt and UK. Using observation, document analysis and interviews, qualitative data has been extracted and has been used by the authors to develop a Structurational analysis Walsham (2002) which based on the concepts of Structuration Theory Giddens (1979,1984 ). The authors propose a Structurational analysis of their comparative case study to drive from that the cultural dimensions which may have impact on CRM systems implementation and operation in multinational environment

Culture and IS: A criticism of predefined cultural archetypes studies

Although there are many different models of national culture, most IS research has tended to rely almost solely on Hofstede’s cultural model (Keil et al., 2000; Straub, 1994; Tan et al., 1995; Watson et al., 1994; Myers and Tan, 2002; Kirkman et al. 2006).). This is perhaps not surprising, given that Hofstede’s typology of culture has been one of the most popular in many different fields of management (Myers and Tan, 2002). Although, this paper focuses on Hofstede’s model of national culture, but many of the criticisms of Hofstede’s model apply equally well to most of the other predefined cultural models. This paper provides a criticism of predefined cultural archetypes and highlight some recommendations for researchers in the filed of culture and IS discipline

Low-frequency method for magnetothermopower and Nernst effect measurements on single crystal samples at low temperatures and high magnetic fields

We describe an AC method for the measurement of the longitudinal (Sxx) and transverse (Sxy, i.e. Nernst) thermopower of mm-size single crystal samples at low temperatures (T30 T). A low-frequency (33 mHz) heating method is used to increase the resolution, and to determine the temperature gradient reliably in high magnetic fields. Samples are mounted between two thermal blocks which are heated by a sinusoidal frequency f0 with a p/2 phase difference. The phase difference between two heater currents gives a temperature gradient at 2f0. The corresponding thermopower and Nernst effect signals are extracted by using a digital signal processing method due. An important component of the method involves a superconducting link, YBa2Cu3O7+d (YBCO), which is mounted in parallel with sample to remove the background magnetothermopower of the lead wires. The method is demonstrated for the quasi two-dimensional organic conductor a-(BEDT-TTF)2KHg(SCN)4, which exhibits a complex, magnetic field dependent ground state above 22.5 T at low temperatures.Comment: 11 pages, 6 figures, 15 reference